Companies Using Atlassian
Atlassian is a Developer Platform vendor used by 267 of 1636 tracked AI companies. Companies using Atlassian span categories including Security & Identity, Vertical / Industry-Specific, Code & Developer Tools.
Atlassian is used as Data Importer’s project tracking and collaboration provider, which may be used to process personal data in the ordinary course of business.
Product Development, Customer Support
Integration
Support & Development
Support issue tracking tool and service status monitoring.
Platform, Asset Hub, Call AI, RevOps, DSR
Support Services
Project Management, Content Management, IT Service Management
Software development and collaboration tools
Jira: Customer support
Feature requirements, bug tracking
user data is sometimes discussed and referenced in tasks and comments in Jira
Project, issue, and task tracking
Version control repository hosting service (Bitbucket), task management (Jira, Trello)
Products for software development team
Content management, issue and project tracking
Software Project Mgt
Enterprise Collaboration
A popular video messaging platform for async communication
Jira; Confluence
Project Management Tool
Project management & documentation
Development and issue tracker
Troubleshooting ticketing system and bug fixes
Service management system for processing tickets related to the MDR service
Internal Ticketing
Ticketing & Technical Documentation
Project, Ticket, and Operations Management: Website Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance.
Issue tracking and documentation
Alerting and ticketing
Project/ticket management tool, used for integrations with Customers if selected
United States. Privileged users could potentially process from any of these locations: Bulgaria, Canada, Germany, Japan, Mexico, New Zealand, UK
Communicating system status to users.
Production issues/incidents tracking and communication
Document management
Ticketing and workforce support
Knowledge Base and Ticketing
CRM services
Operations, ticketing, product development, support (Jira and Confluence)
Provides product status reports via email, SMS or RSS feed (status page)
Collaboration
SaaS Collaboration Toolset: Purpose: Collaboration toolset for wiki pages as well as tracking development work that can reference items such as feature requests from customers. PII: Name Email Phone
Customer support management services
Jira software Ticketing System / RFEs Jira is a tracking system for bugs and Requests for Enhancements.
Work tasks
Customer Feedback
Project management and collaboration tools
Documentation and issue tracking.
Ticket tracking
Support Services
Platform for support ticket escalation management
Internal ticketing system
Ticketing system for operations and customer requests
Provision of customer support and ticketing services, including the management, tracking and resolution of customer inquiries and support requests. This provider is only relevant for complex cases.
Collaboration
Troubleshooting
Customer Feedback
Customer support ticketing
Ticket Tracking and Documentation: Ticket Tracking and Documentation
Internal ticketing tool
Tracking engineering support for customer requests
Business Support
Service Processing Workflow
Status of Anthology services, maintenance announcements
Project, issue tracking, documentation, and product management across engineering and product teams.
Facilitates communication between BrainPOP teams and bug tracking
Project Management
Collaboration and development tools (Jira, Confluence) used by Centric Software technical support & Consulting Services notably for project tracking and customer support ticketing
Collaboration and tracking services
Internal support collaboration
Project Management tool
Work-management solution
Internal Ticketing and Change Management / Jira Software offers the features in Jira Work Management and includes the functionality that software development teams need to plan, track, and ship software products. Software teams use this tool for bug tracking, managing basic software-development tasks, and project management.
Collaboration
Jira for tracking software development and task management
Customer support and issue management
Server Status
Project Management
Technical support and team’s work flows
Intranet and ticket tracking
Ticketing system for hosting support (limited Personal Data for support services)
Customer Support
IT ticketing and project management
Customer support and ticketing; communications and productivity
Change management, Code Repository and Revision Control, and Deployment Pipeline platform
Issue Ticketing and Tracking, Internal Wiki
To handle code changes
SaaS Task management platform and internal content creation solution
Used as communication tool to inform your customer about any outages and scheduled maintenance.
Ticketing system and wiki
Operation of an internal support collaboration platform, management of help desk tickets on behalf of Addepar.
Cloud-based project management and collaboration software tools
Helpdesk ticketing
Customer Support
Project management tool that Deltek Professional Services use
Third Party Service Provider: Service and community software, also being used as a customer portal
Customer Support Services
Support Service desk
Internal knowledge base and developer portal
Cloud-based Customer Support Services. Confluence and Jira products.
Support services and ticketing system
Project management (Jira)
Ticket management
Project and task tracking, wiki documentation
Collaboration and issue-tracking tools
Jira is a project management and task tracking tool. We use Jira to monitor project progress within our development team.
Source code repository and ticketing system for production issues and changes. Atlassian has no access to client data within Benevity-managed infrastructure.
Customer support
Productivity Tools
Contact name and email for support ticket tracking
Atlassian provides project management and collaboration tools used by Culture Amp including Confluence, Jira and Trello.
Product support & management
Collaboration & Project Management
Project management services.
customer support (Loom)
Collaboration & Project Management
Agile project management and collaboration tools used for the Cloud Service.
Ticket Notifications (optional)
Customer service and technical support
Hosts our ticketing service and service status page
Atlassian’s Jira, Confluence and Opsgenie are sub-processor if it is required to store customer personal data for solving bugs and problems reported by customers
Customer support tickets
Customer support software
Work management
Project management platform
Collaboration
Customer support and analytics services; Documentation & reporting services
Team collaboration tool used for customer support and troubleshooting purposes
Internal communication
Customer integrations: BigTime, Projector by BigTime, Foresight. Internal: ticketing and product development tracking
Internal ticketing and issue management platform used for customer support and engineering workflows.
Maintenance notification
Business Infrastructure & Productivity
Project Management & Tracking Development
Customer Support
Project Management / Ticket Desk
Customer Support Services
Processing period: Jan 1, 2018 present Data disclosed: Incidental data: Some personal information may be shared during the day-to-day operation of Paperform: Bug reports and feature request management.
Document management: Optional user-initiated integration and user-directed content sharing.
Task management software (Jira), internal documentation (Confluence)
Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations
Internal team documentation repository
System status notifications; user contact data only
Software for managing product development, tracking issues, and organizing tasks
Customer Support and Communication
Infrastructure
Project management Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer
Project Management & Tracking Development
Project management
Collaboration and documentation software by Atlassian.
Workflow management solution
Service management software development
Project/program tracking tool, process management and customer support
Product management tools
Knowledge base software (Confluence); Project management software (Jira)
Issue tracking, project management, and internal documentation (e.g., support/bug tickets and engineering records logged in Jira/Confluence)
Internal ticketing system
Engineering support ticket processing
Bug reporting / issue tracking
Hosted by AWS in EU
Customer support and ticket handling.
Atlassian provides Jira, used by Displayr for project management, issue tracking, and internal process tracking. Jira is connected to internal workplace tools (e.g. project management, communication, and analytics platforms). Jira contains built-in AI features such as issue summarization.
Public status-page monitoring
Cloud-based Support Ticketing and Documentation
Customer support and service queue management
Customer support and ticket handling
Development and collaboration
Cloud Services – Internal Developer Work Tools
Stores company CPI data, Policies and procedures. USA
Customer and User Support
Project management
Product suite for project and issue tracking, and incident communication
Collaboration
Project Management
Artifact Tracking: United States
JIRA Ticketing
Support ticket system
Issue tracking
Confluence is used for technical incident response and support, and Jira is used for bug and ticket handling. If Customer utilizes ThoughtSpot’s support ticketing system, and includes Personal Data in support communications, it will be processed by Atlassian.
Development; customer support management and software project management
Collaboration
Provide a communication channel between the customer and Vespa.ai for support and operational updates
Project management tool
Two-way synchronisation of task and comment content and author names
Project management, activity tracking, and documentation
Proprietary issue tracking product developed by Atlassian
Customer support / sales operations / ticketing
Cloud-based collaboration software for customer support, including AI features
Jira is Atlassian’s proprietary and the most popular enterprise-grade issue tracking tool that allows users to track bugs, resolve issues, and manage project functions.
Customer Support and Engagement: Customer Support
Issue Tracking and Wiki
Issue tracking and project management
Customer Support
Project management tool, code development, and bug tracking
Customer support and ticket handling.
Management of customer support tickets
Task management across Nutrient teams.
Ticket Management, Alerting, and Internal Communication: USA
Incident Response and Project Management
Used for internal issue tracking and ticketing
Bug Tracking
User Authentication
Customer Support
Jira service management commercial support via ticket system
Status communications
issue tracking and incident management
Project management and product & engineering related activity tracking, product quality documentation.
Support and bug tracking, including "Report a Problem" submissions and attachments
Collaboration & data storage
Project management and collaboration
Documentation, collaboration and, communication, project management
Provides product planning and scheduling system capabilities (Jira).
Project Management
Storage, tracking, and dissolution of customer support tickets and service requests.
Improve products & services
Internal R&D, knowledge base, and notifications
Issue tracking and documentation services
Collaborative tools suite for software development and project management
Collaboration and project management
Customer issue tracking
Internal ticketing system and team wikis
Customer support and ticketing services
Ticketing Platform to support Eyeota internal requests and requests made by selected data partners and platform partners
Office productivity and communication; process/project management and product support
Software we use to help product and software development
Internal ticketing system
Jira/Confluence Project and Product Management
Development management tool
Customer PII
Internal Project Management Platform
DSR ticketing system
Customer issue tracking
Project Management and Documentation
United States
Internal incident response and mitigation
All DrugBank Products
JIRA Software
Tasks and ticketing
Internal tracking services for defects and for the delivery of products
Technology and services related to code management, documentation, planning and collaboration
Support customer contact storage
Ticket Management and Engineering Tracking
Project management and product related documentation
Source code hosting and deployment pipeline
Project management
Ticket tracking
Documentation and task management (e.g., Confluence, Jira)
Issue & project tracking
Customer Support Process
Bug tracking system