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Customer Experience31 vendorsUpdated Nov 13, 2026medallia.comSubprocessor list

Medallia uses 31 subprocessors and infrastructure vendors, including AWS, Google Cloud and Azure, based on its public subprocessor list. Last checked Nov 13, 2026.

AI Stack · 3
Infrastructure · 28

AI Stack

Model Serving

Affectiva
1 companies

Software-based recognition of facial emotions.

Voice & Speech AI

Rev AI
11 companies

Human transcription services.

Speechmatics
13 companies

Software-based speech recognition (speech-to-text).

Infrastructure

Cloud & Networking

AWS
1307 companies

Hosts platform data.

Azure
595 companies

Hosting for reporting application, software-based machine translation and facial blurring.

Google Cloud
1081 companies

Translates feedback text, if enabled.

Oracle Cloud
64 companies

Regional hosting in certain locations.

Auth & Identity

Okta
98 companies

Identity and access management (for Mindful Gov instance only).

Databases

Elastic
132 companies

Search and analytics.

Redis
52 companies

Redis for Caching service maintains state for cookies.

Snowflake
341 companies

Callbacks, messages, platform data for business intelligence and reporting.

Data Pipeline

Cloudinary
33 companies

Storage for user uploads.

Cyclr
5 companies

Integration Platform as a Service.

Communications

Aerialink
1 companies

Aerialink provides mobile connection services through SMS (Short Message Service) functionality.

Engage Hub
1 companies

Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled

Bandwidth
23 companies

Provides SMS routing and delivery services.

MessageBird
13 companies

Message Gateway (only SMS telephone and text messages).

Postmark
134 companies

Provides email routing and delivery services.

Twilio
420 companies

Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled.

Mailchimp
141 companies

Email service provider

Observability

Datadog
426 companies

Application logging and observability.

Rollbar
28 companies

Manages system logs for diagnosis and resolution of technical issues.

Analytics & BI

Mode Analytics
19 companies

Provides in-product analytics.

Pendo
154 companies

Mindful application usage and in-app messaging.

Segment
189 companies

Tracks Concierge product usage.

CRM & Support

Accenture
5 companies

Implementation and servicing.

Intercom
374 companies

Used for live chat support in Premier and Signature Success Plans, if purchased by the Customer.

View their stack →
Usersnap
4 companies

Screen capture functionality, if enabled.

Zendesk
369 companies

Provides mobile SDK message routing and delivery services.

Developer Platform

Atlassian
267 companies

Support issue tracking tool and service status monitoring.

Enterprise Software

IBM
22 companies

Watson natural language processing for sentiment analysis.

Model labs reached through vendors 4

Medallia does not list these model providers. Vendors on its list name them on their own subprocessor lists.

Changes

Checked Nov 13, 2026Source

This is the first saved copy of Medallia’s subprocessor list. Added and removed vendors will show here after the next check.

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