Intercom
Intercom uses 14 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.
AI Stack
Infrastructure
Cloud & Networking
AWSHosting, storage and processing (including AI processing) of Customer Data
AI processing
Transport Layer Security (TLS) protection for custom-domain Intercom Articles; compute and storage for Intercom MCP server (EU)
AI processing
Databases
Communications
Message delivery service for real-time delivery of messages via messenger products
Email delivery services for individual emails and bulk email campaigns
Email delivery services for individual emails and bulk email campaigns
SMS and Phone functionality (only if customers elect SMS or Phone)
Model labs reached through vendors 2
Intercom does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- SpaceXAIthroughCloudflare,ElevenLabs
- Google (Gemini)throughElevenLabs
Named on vendor websites 3
These vendors name Intercom as a customer on their own website. They are not on Intercom’s subprocessor list.
Changes
Mar 20, 2026 to Nov 10, 2026Source
Earlier lists
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