ElevenLabs
ElevenLabs uses 33 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.
AI Stack
Model Serving
Foundation Models
LLM Services: Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer. (This is not the subprocessor for Anthropic models made available in ElevenAgents)
Cloud infrastructure, security, data storage & LLM Services: Enterprise plan customers may select from a set of specified data hosting locations, subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer.
LLM Services: Provision of AI model infrastructure and processing of user inputs/outputs to enable platform functionality.
LLM Services: Customer needs to enable integration before any data is sent to subprocessor.
Image & Video Generation
Global: Generation and processing of synthetic media content
United States: Generation and processing of synthetic media content
United States: Generation and processing of synthetic media content
United States: Generation and processing of synthetic media content
Singapore: Generation and processing of synthetic media content
Guardrails & Safety
Moderation: Platform for abuse detection, moderation and enforcement.
AI Safety: Content moderation, classification, and analysis of user-provided content to support safety and compliance
Safety Detections: Optional integration for ElevenAgents.
Infrastructure
Cloud Infrastructure
Cloud & Networking
AWSCloud infrastructure & data storage: Enterprise plan customers may select from a set of specified data hosting locations, subject to availability and ElevenLabs’ discretion. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes.
Cloud infrastructure, data storage & LLM Services: With respect to LLM Services, to the extent India Data Residency is selected by the customer per the terms of such customer's agreement, LLMs may be provided through Azure. Availability subject to ElevenLabs' discretion.
Cloud infrastructure, security, data storage & LLM Services: Enterprise plan customers may select from a set of specified data hosting locations, subject to availability and ElevenLabs’ discretion. This includes Gemini & Anthropic models available in ElevenAgents via Vertex AI. For non-Enterprise plan customers, customer data may be processed in the US, EU, or Singapore for latency and service performance purposes. LLM Services may also be used for research, development, training, and product improvement purposes, to the extent permitted under the applicable agreement with the customer.
US/EU: Networking
Databases
Billing & Payments
Analytics & BI
Global: Analytics
Cloud monitoring: PostHog is used for product analytics, allowing to gather insights about website interactions and gather insights to improve services.
Analytics: Sigma is a business intelligence tool that helps in analyzing data by creating visual reports and dashboards for decision-making. Service does not perform any data storage.
CRM & Support
United Kingdom: Customer support
Customer support: Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service
Customer Support: Zendesk is a customer service platform used to manage support tickets, track customer inquiries, and provide help desk solutions
Reviews: ElevenLabs leverages TrustPilot to obtain and verify reviews of ElevenLabs' services from its non-enterprise customers.
Communications
Collaboration: Slack is used for communication with clients and to manage support tickets
Communications: Twilio provides communication APIs for sending messages. Service provides MFA with SMS integration. SMS based 2FA is no longer possible for users that don't already have it enabled.
Developer Platform
Model labs reached through vendors 2
ElevenLabs does not list these model providers. Vendors on its list name them on their own subprocessor lists.
Named on vendor websites 7
These vendors name ElevenLabs as a customer on their own website. They are not on ElevenLabs’s subprocessor list.
Changes
Mar 2, 2026 to Nov 10, 2026Source
Added 18
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