Zendesk
Customer service and support platform
Zendesk uses 31 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.
AI Stack
Model Serving
Foundation Models
Provides generative artificial intelligence and natural language processing services.
Provides generative artificial intelligence and natural language processing services.
Provides generative artificial intelligence and natural language processing services.
Voice & Speech AI
Provides text to speech generation for Forethought AI Agents Solve Voice.
Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
Provides generative artificial intelligence and natural language processing services.
Provides natural language processing services for voice-related features.
Infrastructure
Cloud & Networking
AWSCloud Service Provider for All Services
Hosts large language models used to provide generative artificial intelligence and natural language processing services.
Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services.
Cloud Service Provider for Zendesk QA, AI agents
Compliance & Security
Databases
Communications
Provides voice channel infrastructure.
Supports live event handling and messaging services for system-wide notifications.
Provides email campaign services used to send notification emails and dashboards to Agents and End-Users.
Supports telecommunication and messaging functionality, including telecommunication infrastructure.
Observability
Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior.
Provides logging and observability functionality.
Provides cross-platform error monitoring and reporting services.
Analytics & BI
CRM & Support
Model labs reached through vendors 3
Zendesk does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- SpaceXAIthroughCloudflare,ElevenLabs
- Google (Gemini)throughElevenLabs
- Hugging FacethroughBaseten
Named on vendor websites 8
These vendors name Zendesk as a customer on their own website. They are not on Zendesk’s subprocessor list.
Changes
Mar 4, 2026 to Nov 10, 2026Source
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