Aircall

Audio & Voice19 vendorsUpdated Nov 13, 2026aircall.io Subprocessor list

Aircall uses 19 subprocessors and infrastructure vendors, including AWS, Azure and Datadog, based on its public subprocessor list. Last checked Nov 13, 2026.

AI Stack · 6

Infrastructure · 13

AI Stack

Vector Databases

Pinecone

49 companies

Storage and retrieval of vector embeddings to support AI-powered search and the customer knowledge base within the Aircall product.

Web Search

Firecrawl

48 companies

Retrieval and processing of customer provided source data to support customer created knowledge base within the Aircall product.

Voice & Speech AI

AssemblyAI

67 companies

Generation of transcription from call recordings

Cartesia AI

36 companies

Provision of inputs for AI Voice Agent

Deepgram

78 companies

Generation of transcription from call recordings

ElevenLabs

130 companies

Provision of inputs for AI Voice Agent

View their stack →

Infrastructure

Cloud & Networking

AWS

1307 companies

Hosting of all data in Aircall product.

Azure

595 companies

Generation of conversation insights (Call summarisation, Key topics list, Talk ratio etc.) from voice transcriptions. Provision of inputs for AI Voice Agent

Databases

ClickHouse

185 companies

Data analytics and data processing services. ClickHouse provides database and data processing infrastructure used to analyze platform metrics and operational usage data.

StarTree

3 companies

USA

Observability

Datadog

426 companies

Monitoring for provided services/security purposes. The security tracking software provided by Datadog monitors our customers' activity (including automated access to personal data) in the Aircall system for the detection of potential security threats and generates security alerts for our teams. If a security violation is detected, we inform you accordingly. This activity is essential for preventing and potentially detecting cyberattacks and thus for Aircall’s protection of your data and the provision of our service in the required and contracted quality.

Communications

Ribbon Communications

1 companies

Call authentication/verification, call security and call-routing control. Ribbon provides services that protect and secure real-time communications via Aircall and ensures calls in certain countries are duly authenticated/verified.

USA/UK

Voice transmission services. Twilio provides services that allow switching calls between the PSTN and VoIP environment. Every call made via Aircall is transmitted to Twilio.