Sendbird

Collaboration & Productivity42 vendorsUpdated Nov 11, 2026sendbird.com Subprocessor list

Sendbird uses 42 subprocessors and infrastructure vendors, including AWS, OpenAI and Stripe, based on its public subprocessor list. Last checked Nov 11, 2026.

AI Stack · 15

Infrastructure · 27

AI Stack

AI Compute

VESSL AI

2 companies

Managed GPU compute platform used to fine-tune Sendbird's AI models; processes anonymized training data under Sendbird's instruction

Cerebras

31 companies

Cloud-based AI inference infrastructure to support Sendbird’s AI agent features

Foundation Models

Upstage

1 companies

LLM inference provider used to generate responses for Sendbird's AI Agent

Anthropic

669 companies

LLM provider for Sendbird's AI Agent product (customer-facing inference), powered by Anthropic's Claude API. Zero Data Retention (ZDR) applies: Anthropic does not retain any input or output data.

Cohere

42 companies

Improves quality of RAG process in AI products by reranking API powered by Rerank models

Google (Gemini)

196 companies

Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development

OpenAI

823 companies

AI-assisted software development, debugging, and code review tool used internally by Sendbird engineering and support personnel. Customer Data is not used to train models; inputs and outputs may be retained by the provider for up to 30 days solely for abuse monitoring.

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Model Serving

FriendliAI

1 companies

LLM inference serving for Sendbird's internal AI features; hosts Sendbird's fine-tuned language models on dedicated endpoints

TypeSafe AI

46 companies

Classification/decision-model API (Jev) used for intent classification and routing steps in Sendbird's AI Agent pipeline

Baseten

81 companies

AI inference platform used to run open-source and custom language models that power Sendbird's AI Agent product

Fireworks AI

81 companies

AI inference platform used to run open-source language models that power specific Sendbird AI-powered features. Fireworks AI processes inference inputs solely to generate model outputs and does not use customer data to train or improve its own models.

Voice & Speech AI

AssemblyAI

67 companies

Speech-to-text processing service used to support Sendbird’s Voice AI Agent functionality

Cartesia AI

36 companies

Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality

Wispr AI

4 companies

AI voice dictation and transcription service

AI Observability

Langfuse

36 companies

Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application

Infrastructure

Cloud & Networking

AWS

1307 companies

Used to run API services and main storage services

Azure

595 companies

Used to power AI features like language model inference and document parsing

Vercel

233 companies

Hosting platform used to operate internal developer tooling and productivity workflows

Compliance & Security

Cyberhaven

2 companies

Data Loss Prevention (DLP) solution

Drata

12 companies

Compliance monitoring tool and Trust Center

Twingate

1 companies

Secure remote access to private resources using a Zero Trust, identity-based networking model

Databases

MongoDB

244 companies

Reranking API (Voyage AI, via MongoDB Atlas) used to reorder knowledge-base search results by relevance in Sendbird's AI Agent RAG pipeline

Supabase

73 companies

Backend infrastructure used to support internal operational tooling and analytics workflows

Data Pipeline

Fivetran

158 companies

Data pipeline platform

Communications

SMS service provider

Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality

SMS service provider

Phone number, Voice, and Messaging (SMS, OTP) API provider

SMS service provider

PSTN/SIP routing provider to enable voice capabilities for Sendbird AI Voice Agent

Observability

Panther Labs

11 companies

Security information and event management

Sentry

518 companies

Error monitoring software

Billing & Payments

Stripe

741 companies

Online payment processing

Analytics & BI

Clay

51 companies

Data enrichment platform with AI powered functionality

Looker

58 companies

Business intelligence platform

CRM & Support

Alta AI

1 companies

Internal AI sales engagement tool for inbound and outbound activities, integrated with CRM systems (e.g., Salesforce)

Centralize

3 companies

Internal sales operations tool used to map customer organizations, identify stakeholders, and manage account relationships

DocuSign

104 companies

Electronic signatures provider

LeanData

7 companies

Lead routing platform

Marketo

54 companies

Marketing automation platform

Developer Platform

Atlassian

267 companies

Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations

Zapier

175 companies

Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools