BrightLocal
BrightLocal uses 42 subprocessors and infrastructure vendors, including AWS, OpenAI and Anthropic, based on its public subprocessor list. Last checked Nov 13, 2026.
AI Stack
Infrastructure
Cloud & Networking
Compliance & Security
Communications
International calling and recording platform
Email sending services
Email sending services
SMS sending service
Video conferencing platform
Marketing automation and email marketing platform
Billing & Payments
Analytics & BI
URL shortening service
A feature voting and changelog tool
Analytics platform, providing information about subscription lifecycle, MMR, churn etc.
Understanding customer usage – snapshots, screenshots, and recordings
Analytics help us understand how customers interact with the BrightLocal website.
Churn and delinquent payment management
CRM & Support
Customer NPS feedback
Pre-sales live chat
Lead scheduling, pipeline management, custom deal management
Screen recording user journeys for troubleshooting and customer support
Video calls, transcribing
Contract signing and management
Marketing CRM platform
CRM and customer success platforms
Website and platform surveys + customer and market research. Used for both marketing and product purposes
Customer Service contact-us form
AI driven chatbox feature for Zendesk
Software to provide in-app messaging
Customer support/ticket management
Developer Platform
Model labs reached through vendors 4
BrightLocal does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- Google (Gemini)throughAtlassian,Planhat
- MistralthroughZendesk
- PerplexitythroughZoom
- SpaceXAIthroughCloudflare
Changes
Checked Nov 13, 2026Source
This is the first saved copy of BrightLocal’s subprocessor list. Added and removed vendors will show here after the next check.
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