BetterCloud
BetterCloud uses 21 subprocessors and infrastructure vendors, including AWS, Google Cloud and Twilio, based on its public subprocessor list. Last checked Nov 13, 2026.
Infrastructure
Cloud & Networking
Transfer Machine Learning: Website Support contract concierge function for Spend Optimization.
Hosting, Storage and Processing Customer Data: Website API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling.
Compliance & Security
Observability
Analytics & BI
Data Analytics: Website Analyzes use of the application through programmed specific page events.
Data Analytics: Website Analyzes user behavior while utilizing the application.
Data Analytics: Website Analyzes how users are utilizing the application using programmed specific page events.
CRM & Support
Customer Service: Website Provides in-app support documentation services.
Marketing: Website Notifications are coordinated using this application.
Customer Service: Website Online chat support and AI After Hours support
Customer Service: Website Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications.
Customer Service: Website Support infrastructure on File Governance (Tricent).
Developer Platform
Error Monitoring: Website Detects and analyzes user errors in the application.
Project, Ticket, and Operations Management: Website Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance.
Workflow Service: Website Workflow Orchestration Service
Communications
Customer Service: Website Sends application emails for customer configured alerts.
Customer Support: Website Sends application texts/SMS for customer configured alerts.
Video Communication: Website Video communication & collaboration solution.
Productivity & Collaboration
Model labs reached through vendors 5
BetterCloud does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- OpenAIthroughTwilio,Salesforce,Zendesk,Atlassian,Zoom,Customer.ioand 3 more
- AnthropicthroughTwilio,Zendesk,Zoom,Customer.io,FullStory,Egnyte
- Google (Gemini)throughAtlassian,Customer.io
- MistralthroughZendesk
- PerplexitythroughZoom
Changes
Checked Nov 13, 2026Source
This is the first saved copy of BetterCloud’s subprocessor list. Added and removed vendors will show here after the next check.
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