Companies Using Pendo
Pendo is a Analytics & BI vendor used by 154 of 1636 tracked AI companies. Companies using Pendo span categories including Vertical / Industry-Specific, HR & Workforce, Security & Identity.
In-app onboarding and tooltips, product feedback and research, analytics
US
Captures usage data, analytics and customer engagement, including AI analytics and reporting
Product analytics and user feedback, targeted in-platform guidance, feature adoption nudges, client admin communication to platform admin email addresses.
In-app Communications
Pendo processes customer feedback and user research data, including survey responses, interview notes, support interactions, feature requests, and other product feedback submitted by authorized users. The service uses artificial intelligence and machine learning technologies to analyze unstructured text, identify themes and trends, generate summaries, categorize feedback, and provide insights to support product discovery and decision-making. Processing activities may include the collection, storage, organization, aggregation, analysis, summarization, classification, and retrieval of feedback data. AI models may be used to generate insights, recommendations, topic clustering, sentiment analysis, and natural language summaries based on the information provided by users.
Guides & Interactive Onboarding
Application Monitoring & Logging
Product Experience Tool
In-app messages and guidance.
In-Product user guidance and analytics
In-product analytics, including feature usage insights and platform performance monitoring within the T2O platform.
Product analytics and customer feedback portal
product marketing
customer onboarding (Orchestrate)
Application Monitoring & Logging
In-app analytics, user guides, and polls/feedback
Product analytics and in-app experience capabilities
Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tickets
Product Guides
Product Analytics
In-App User Engagement and Feedback Platform — used to deliver in-app messaging, walkthrough guides, surveys, product adoption nudges, and to collect usage analytics and customer feedback within UKG applications.
Learn:Up, Academy
Data Analytics
Software User Analytics
Product analytics
Product experience and digital adoption solutions. Provides in-app guidance, user analytics, and product usage insights for CONNECT.
Product analytics service
Product analytics and in‑app guidance platform collecting usage and identity data.
User Experience and Guidance
Data Analytics and Tracking
Product analytics and in-app guidance
Product analytics and user experience optimization
Product monitoring
Product analytics, customer feedback and user messaging
For web and mobile usage analytics
Product Data Analytics and Digital Adoption Platform
Product Analytics
In App Guides and User Feedback
Product Experience Analytics
Guides & Analytics
In platform usage analytics and messaging
Usage analytics
Customer success
Analytics and in app guides
Platform User Experience Analytics and Marketing
User experience solutions and usage analytics ( link )
Used for data analytics to enhance customer engagement and product development insights.
Chatbot and information assistant services
Usage analytics, in-platform guidance & feedback
Pendo is being utilised for product analytics.
Evaluating Software usage analytics and performance
In-application notification services; performance/application monitoring & analytics services.
Web analytics service
Communication and data analytics
Visitor tracking
End User Behavior Analysis
Analytics
User Experience Metrics
Data Analytics: Website Analyzes how users are utilizing the application using programmed specific page events.
Product Analytics tool
Product Improvement
Product analytics and user experience optimization
Insights about application usage
User Behavior Tracking: Purpose: Service for tracking user behavior within Horizon3.ai products to help understand how features are being used/not used within products. PII: Name Email
In-app guides, product adoption and usage analytics
Software optimization: Product experience tool
Product & user experience analysis
Usage Analytics
Application performance analytics
SaaS
Application analytics, in-app help
Product Analytics
Support Services
Analytics provider used to analyze and improve the Services.
USA
Resolution of technical or administrative issues; to optimize and improve the performance of Processor's Services
European Union
Product analytics and customer experience improvement
Web app
Analytics and in-product messaging
Product analytics and in-application guidance across the platform interface
Data Analytics
Usage pattern tracking
User session analytics
Client PII
In-product notices
Product marketing and metrics service
Analytics and in-product messaging
Marketing and Product Analytics
a) Europäische Union (EU) b) USA / Standard Contractual Clauses (EU SCC) & Adequacy Decision (EU-U.S. Data Privacy Framework)
United States
A service used by Backblaze for analyzing user experience.
Feature releases by the product/platform teams for company software
In-app guidance and product analytics.
Data services
Product Analytics
Product Experience & Analytics
USA (150 Fayetteville Street, Suite 1400, Raleigh, North Carolina 27601)
Analytics tracking
In-App communications and analytics
Customer Engagement & Website Analytics
Product Experience and Product Analytics
In-App Messaging and guides/User Experience Tools/Data Analytics Services
In the case of FWI Cloud the integration is covered by Segment. For Poppulo Management Portal, data is sent direct per the Pendo.io documentation.
In app communications and analytics
Usage Analytics
Customer Engagement & Website Analytics
App Functionality – Services to assist with understanding product usage, collect feedback, measure NPS, onboard users, announce new features in the application
Data analytics: CRM, Customer behaviour analysis
Application Analytics
User activity and analytics
Pendo facilitates user analytics.
Analytics
Product Analytics
Insights and analytics on usage of the HighRadius cloud services by customers
Provides user guides and usage analysis in JAGGAER Adopt and JAGGAER Advise.
Product Analytics
Product experience platform
Cloud-based Services providing Trintech Support with analytical data regarding Support issues.
Analytics
App guidance and product experience enhancement services
Pendo in-app guides allow product teams to highlight new features, drive desired behavior, and provide in-context support across all screens and devices, and personalized guidance offers users help when and where it's most needed; it simplifies the user experience and improves overall usability of a product experience and is also used to collect survey responses
Product Analytics Tool
User analytics provider; usage data and feedback capture (merged from 'Pendo, io, Inc.')
User activation
Product analytics and in-app guidance
Product analytics and in-app guidance
Analytics Management Platform
Digital experience analytics and troubleshooting Identifying UX friction points, errors, and performance issues Improving product usability, stability, and customer support
Product Analytics
Transactional communications
Customer session event tracking
Analytics.
Product analytics: USA
Customer Subprocessor: USA
Analytics
Product Analytics
Data analytics: Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.
Mindful application usage and in-app messaging.
Application analytics
Product usage analytics and in-app guidance
Performance monitoring.
product instrumentation including user data is used for product analytics