Kustomer

Customer Experience15 vendorsUpdated Nov 10, 2026kustomer.com Subprocessor list

Kustomer uses 15 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.

AI Stack · 3

Infrastructure · 12

AI Stack

Foundation Models

Anthropic

669 companies

Engineering: Claude Desktop and CLI usage

OpenAI

823 companies

AI Features: AI Features in the Kustomer App

View their stack →

Voice & Speech AI

Deepgram

78 companies

Voice Transcription: Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.

Infrastructure

Cloud & Networking

AWS

1307 companies

Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features: Cloud hosting and AI model processing locations are determined at time of customer onboarding

Google Cloud

1081 companies

EMail API: Cloud services to support GMail Channel integration.

Databases

ClickHouse

185 companies

Reporting and Analytics: Cloud database provider used for high-speed analytical data processing and log storage.

Elastic

132 companies

Search Functionality: Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding

MongoDB

244 companies

Database: Database Hosting Location is decided upon at time of onboarding

Snowflake

341 companies

Data storage and processing: Data Warehouse (only applicable to clients with Snowflake SKU)

Observability

Coralogix

32 companies

Cloud monitoring: Infrastructure Monitoring

Sentry

518 companies

Cloud monitoring: Application Performance Monitoring & Error Tracking

Analytics & BI

Pendo

154 companies

Data analytics: Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.

Communications

Postmark

134 companies

Email Channel: For the EMail Channel Integration + transactional emails

PubNub

15 companies

Supports Chat Functionality: PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.