Companies Using Intercom
Intercom is a CRM & Support vendor used by 374 of 1636 tracked AI companies. Companies using Intercom span categories including Collaboration & Productivity, Marketing & Advertising, Data & ML Infrastructure.
AI enhanced chat, support, and engagement.
US
Intercom is a company offering a client-centric messaging platform. We use a number of Intercom products to communicate with our clients, facilitate their registration, and provide support.
In-product support messenger and product notifications
User Support
Messaging platform
Intercom has access to high level account information (i.e. account name and number of users) as well as high level information about administrators authenticated to the platform (i.e. name, email, last login time and last report reviewed). Intercom is used for in-app messaging and analytics within the Culture Amp platform. Culture Amp sends messages to administrators about product improvements and service status from time to time.
Customer support
Customer support management
Customer support, email marketing
Customer support communications and helpdesk
Provides in-application communications.
customer support
Customer support ticketing and chat services
Надає послуги платформи для підтримки клієнтів і комунікацій, включаючи онлайн-чат та обмін повідомленнями з клієнтами
Customer engagement and in-product messaging: In-product guide prompts.
Provision of live customer support services
Conversation & Chat Functionality.
Used as main tool for Tellent customer support, communications and support ticket management, including responding to customer inquiries, troubleshooting, service improvement and support analytics
Customer service platform
Customer Communication Platform
Product discovery and re-engagement tool
Create Content Authoring, Learn:Up, Academy, Perform
customer support (Privileged Access Management)
Customer support
US
Analytics provider that captures how Users interact with the product
Customer management platform used for providing customer support services
Customer ticketing and communication
Customer Service
Customer messaging platform
Customer Support: Data Sent: Business User Data. Scope: All Products.
Service Provider of Customer Support Tools: USA
US
Fluxguard product chatbot, CRM, tour tool
Product Development
Customer support
Customer Support Messaging
US
Client support in Sumsub’s interactive system (Dashboard) and ticketing / processing of the data subject requests
User database management, chatbot support
Customer service and communications
Customer communications system
In-application customer support chat
Customer support: Customer support
Customer support
Data Processing Addendum, EU-US DPF
This is the tool we use to help us with support queries
Third Party Service Provider: support of service & community software
Intercom is used for support and product notifications.
In-product support chat
Customer Support
Customer support
Customer support
Client Service desk
Support and Sales Chat
Customer service and support
Support platform / Messaging and ticketing system
Customer support
In-product messaging, support conversations, and email deliverability
Zip utilizes Intercom as its support ticketing system. Data provided by customers may be processed by Intercom.
customer support messaging
Customer support chat, communication via email, and knowledge base
In-app messaging
Customer communication via in-app and email
Customer communication platform providing live chat, in-app messaging, and support ticketing. Used to communicate with users and provide support; processes contact data and message content.
EU (Ireland)
Customer support communications provider
Used for customer outreach via email or in-app messaging
Customer support communications provider
Provides customer support messaging, in-app chat, and user engagement services. Processes names, emails, and chat content. Intercom Privacy
Customer messaging and support tools
Chat Tool
Customer support platform
Support Chat
Customer messaging and support
Customer support channels via text, video or audio
Customer support and in-app messaging
Customer messaging and support services.
Live Chat, Customer Management
Customer support: Customer support platform. Data location: USA
Customer support communication (chat and email)
Support & chat
Product support
Customer support chat and messaging
User engagement and outreach
Contact with existing and prospective customers
Customer support chat, communication via email, and knowledge base
Infrastructure
Customer support: Provider of in-app support chat, the Help Centre and an AI support agent. Receives the names, email addresses and messages of users who contact support.
Support chat in the organizer dashboard
Customer support (our own support conversations).
San Francisco, CA
(Admin Users Only) Enables in-app messaging to provide product communications and feature announcements.
Support chat
client support communications
Client PII Third-Party PII
Customer support and live chat
Product marketing and metrics service
Customer service platform that supports customer interactions e.g. via chat or email
Support tool
Customer Service Platform
In-product messaging and customer support
Customer support and in-app messaging.
Customer support
Communication provider (chat support, product tours)
Customer Support
Facilitates delivery of support communications and associated documentation.
Customer support
Customer Support
Customer support platform
Customer Support, AI support
Customer relationship management
Customer support tooling and communications.
Customer Support: Used to provide customer support and chat.
Provide Customer Service
Customer Support Tool: Support and account management
Business messaging services
Customer support tool
Support Services
Cloud-based customer communication, support, and engagement platform
Customer Service
In-web and email client messaging
Customer support chat
Eptura Workplace (iOffice), Eptura Asset (Managerplus), Hippo, Eptura Visitor (Proxyclick), Serraview, SpaceIQ, Teem
Live support & Customer interaction
Customer marketing & support, including AI-assisted customer support via Intercom Fin AI (the AI nature of the conversation is disclosed to users at the start of the chat).
Customer technical support
Customer support and engagement platform.
Customer support and tracking
Customer Support: Customer Support
Customer Support
Customer Service Platform
App AI support.
RELEX Promotions
Chat-based Support System
help center
SaaS Business messaging, providing businesses with a way to chat with their customers.
Customer service and support functions
Customer Chat Bot
Customer support: Support management
Chatbox function for customer support services
Customer support platform.
Customer engagement and business messaging
Analytics, email, messenger and in-app notifications
Customer support chat platform
Customer Support, Customer Communication, Usage Analytics
used for in-app chat within the Pixlee platform for customers
AI-assisted customer support
Customer Support
Customer Support
Used for live chat support in Premier and Signature Success Plans, if purchased by the Customer.
Customer support and product tools
Support Services
Customer support ticketing
Service provider for customer support conversations
Customer support
Customer support
Intercom migration: conversations and contacts read from the workspace's own Intercom account
Customer support: Human customer communication platform for messaging, support and engagement.
Onboarding emails
Online email and chat provider
Customer support
Managing customer interactions, support case management, communication for problem-solving with the tool
Customer Service
Support chat
In-app services including product promotional banners, product walk-throughs, and support chat
Customer support: Customer support ticketing, help centre, and email marketing automation.
user data is maintained in Intercom for live chat and support
Support, Marketing, and Sales
Support Services
United States: Users Support
User support: Products: All Products except Claude for Government
Customer service / support: Conversational relationship platform designed to create personal connections with customers.
User support: Products: All Products
API
Customer CS collection and management
Customer support for VoiceAI, Voca and Meeting Insights
Customer support and account communication
Customer support and service communications
Real Time Support and Email Support
provide support, manage feedback and communicate with users
Customer support and in-app messaging
Editor’s contact manager
Help center and customer support
Customer Support & Messaging Platform
Customer Support
AI chatbot for customer support
SCCs and UK Addendum
Customer communication
In-app and email communication, customer support
Customer support enablement
Ticketing and customer support communication system.
Customer support: Customer support
Customer Support Conversations and Help Center
Customer support requests: Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by Intercom
Customer support
Customer Support, and Help Center
Support
Customer support services
Customer support
Support and messaging
Customer support service
Customer support
Customer support
Customer support chat
Customer support: United States
Customer Support
In-app support chat for portal admins and admins
Customer Support (Chatbot)
Customer support & chat
Communication
In-app support chat and product messaging
Product onboarding and customer contact
Data disclosed: User data: email, name, IP address(es), business information, account information Analytics: Information derived from interacting with paperform.co or services provided by Paperform Incidental data: Some personal information may be shared during the day-to-day operation of Paperform Billing history Processing period: Jan 1, 2018 present: Support and account related email notifications
Cloud-based Customer Support Services
Customer success & support
Customer support/engagement
Used to provide customer and onboarding support, including live chat and email.
Support messaging and ticketing; user contact data and support correspondence only
Customer support, in-app messaging, and live chat
Communications and Customer Support Services
Customer communications
Customer support
Customer support
Management of customer communications and support via live chat and automated messaging
In-app messenger and customer support chat
Customer support: US
Cloud-based customer support services
Customer Support
Customer support Only used if customers submit data via Intercom live chat
Support Platform
Online chat
Support Cloud-based customer support tracking and ticketing services
Live Chat Support
Customer support
Customer Success and Support
Customer support platform
Customer support: Customer support messaging services
They are a point of contact for support purposes, and pushing product updates and knowledge to customers.
Communication chat
In-app user onboarding and product guidance
Customer Support
Processing operational customer data
Customer support and communications
Customer support, email marketing, and data storage
In-app support chat
Customer support ticketing
In-app support chat
Servizio clienti e comunicazione
Customer messaging/helpdesk platform processing user support communications and metadata.
US: Customer support
Customer Support
Cloud-based Customer Support Services
In-app customer support chat
Support, Interaction data
Analytics / Customer support
Customer support messaging and help centre
Communication Provider
In-app customer communication platform
Support chat and support tickets Data: Name, email, account ID, plan, signup date, org and usage counts, contents of support conversations
Customer support
Customer support and in-app messaging
AI live chat
Customer support
Customer Support and Engagement: Customer Support
handle customer support tickets.
Facilitate sales and support requests
Customer support chat and communication
Support services for Sales
Customer support and messaging services
In-web and email client messaging
Customer support communications
Customer support
Customer support ticketing system: USA
Customer support chat and email
Customer support
Live chat and customer support
Customer support and messaging services
Customer Support
Customer support
customer support and messaging
Customer communication
CRM, customer support, chat, behavioral messaging
Communication with existing and potential customers
Zeplin uses Intercom to facilitate communications with, maintain information about, and collect publicly available information about our customers and users.
Support
Powers customer support platform
Hosted by AWS in USA
Product Features: Customer Support
Chat and Ticket Management
AI-powered customer support chatbot
In-App Communication
Customer support: United States
CRM services
customer support
Customer communication
Customer communication service
In-app chat support
Chat service for customer support
Customer support ticketing
Live chat support
Customer support
Customer chat and support
Customer support and in-app messaging
Chat Support
Customer support services
Customer support
Support chat and support conversations
Facilitation of provision of support services to customers. The Intercom Privacy Policy can be reviewed here.
Customer support chat, communication via email, and knowledge base
Customer support
Customer messaging platform.
Support Chat in Sigma Product
Ticketing, Customer Support
In-app communications and support chat agent platform.
Customer support chat-in app (optional, on-prem)
Customer support: Customer support
Web Site Analytics, Customer Relationship Management
Support tickers and live chat
Customer Support
Used to provide in-app chat support and email support
Customer Support
Figma Weave
Customer support and help center
Live chat and customer support.
Customer support
In-app support chat and product messages
Customer support and communication
Customer support and engagement
Human chat and ticket support, Product tour guides, Engagement emails (photographers)
Conversational support; engagement tools
AI-powered customer support agent that automates handling and resolution of end-user support inquiries across messaging channels
Customer support and engagement
Support ticketing system and widget
Cloud Based Customer Support
Customer support ticketing system provider.
Hosted ticketing system
User support
Customer support (No PHI): Customer support, workflow management
Customer Support Ticket Management Platform
In-app support chat.
Support messaging
User support: United States
Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.
customer support
Customer support tools (if used)