Otter.ai
AI meeting transcription
Otter.ai uses 17 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.
AI Stack
Foundation Models
Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. Anthropic does not store Customer Data sent through the API on their platform.
Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. No Customer Data will be used to train or improve OpenAI’s artificial intelligence models. OpenAI does not store Customer Data sent through the API on their platform.
Infrastructure
Cloud & Networking
Billing & Payments
CRM & Support
The subprocessor only has access to Customer Data in the course of customer-initiated support cases.
Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.
Webinar and virtual event hosting platform.
Customer Success platform for post-sales lifecycle.
Cloud-based customer support services. Personal data may be contained in the customer support tickets.
Communications
Developer Platform
Model labs reached through vendors 2
Otter.ai does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- Google (Gemini)throughPlanhat
- MistralthroughZendesk
Named on vendor websites 2
These vendors name Otter.ai as a customer on their own website. They are not on Otter.ai’s subprocessor list.
Changes
Mar 3, 2026 to Nov 10, 2026Source
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