Crescendo AI

Customer Experience20 vendorsUpdated Nov 10, 20265 added crescendo.ai Subprocessor list

Crescendo AI uses 20 subprocessors and infrastructure vendors, including AWS, Google Cloud and OpenAI, based on its public subprocessor list. Last checked Nov 10, 2026.

AI Stack · 6

Infrastructure · 14

AI Stack

Model Serving

Real time conversations, transcripts, and CX insights

Foundation Models

Google (Gemini)

Google Cloud Platform: cloud hosting services; Google Gemini and Vertex AI: generative AI for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing; Google Workspace: file storage, content collaboration, communications

AI service provider: real time conversations, transcriptions, CX insights

View their stack →

Voice & Speech AI

Automatic speech recognition: call recordings

Text to Speech, Real Time conversations

View their stack →

Text to Speech and Real Time conversations

Infrastructure

Cloud & Networking

Speech-to-text, text-to-speech, real-time conversations

Azure: text-to-speech, real time conversations, transcripts, CX Insights

Google Cloud Platform: cloud hosting services; Google Gemini and Vertex AI: generative AI for conversation processing, transcript analysis, CX insight generation, assistant response generation, and knowledge/document processing; Google Workspace: file storage, content collaboration, communications

Auth & Identity

Secure BYO-PC technology

Databases

Cloud hosting services

Cache: transcripts

CRM & Support

CRM: manage prospect/customer contact data, track interactions, send sales/marketing/support communications

Cloud-based customer service platform: communications content such as cloud recordings or in-meeting chat transcripts

Communications

Cloud-based real-time voice/WebRTC media transport and room infrastructure; processes live audio and related session metadata

Outbound emails

Internal communication

Telephony: voicebot and inbound telephony

Developer Platform

Google Workspace

File storage, collaboration

Productivity & Collaboration

AI-powered knowledge platform

Model labs reached through vendors 3

Crescendo AI does not list these model providers. Vendors on its list name them on their own subprocessor lists.

AnthropicthroughTwilio,Zendesk,ElevenLabs,Deepgram,Redis
SpaceXAIthroughElevenLabs,LiveKit
MistralthroughZendesk

Changes

Mar 13, 2026 to Nov 10, 2026Source

Added 5

Earlier lists

Mar 13, 202615 vendors

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