SMART Technologies
SMART Technologies uses 22 subprocessors and infrastructure vendors, including AWS, Google Cloud and Stripe, based on its public subprocessor list. Last checked Nov 14, 2026.
Infrastructure
Cloud & Networking
AWSRequired for content storage. We offer both an American and European data storage option. Also used for optional A.I. question creator ( Amazon Bedrock ). AWS Privacy AWS GDPR
Required if you use Microsoft as your single-sign-on (SSO) provider to access Lumio. Microsoft provides SMART with required account details. Microsoft SSO Microsoft Privacy Microsoft GDPR
Google Cloud Datastore: Required for login and account administration for SSO login with Google, Microsoft, and Salesforce. Google Firebase: Required for basic functionality (Firebase is a Backend-as-a-Service (BaaS) cloud-computing solution we use for real-time (temporary) automated computer processing). Google Memcache: Required for sign-in process, short-term shared cache. Google Single-Sign-On (SSO): Required if you use Google as your single-sign-on (SSO) provider to access Lumio. Google provides SMART with required account details. Google Privacy Google GDPR Google SSO Firebase Privacy Firebase GDPR
Databases
Required. We use MongoDB Atlas for SMART ID mappings (Lumio teacher activation) and session management. MongoDB Privacy MongoDB GDPR
Required short term shared cache required for Lumio session management. Redis Privacy Redis GDPR
Required. Snowflake aggregates and centralizes SMART’s customer data from multiple sources (Salesforce, Microsoft Dynamics, HubSpot, Oracle/OBIEE, Pivotal). Required for processing and back-office. Snowflake Privacy Snowflake Security
Observability
Required for automatic error reporting. If a SMART application encounters an issue, the application automatically sends anonymous information to Sentry.io and also Slack (see below). Optional self-error reporting: after automatic error reporting is complete, users are given the option to provide their name, e-mail address, and additional information about the error. Users are also asked if they wish SMART to follow up with them. This optional personal information is stored in Salesforce (located in the United States) and shared with our customer support team. Sentry Privacy Sentry GDPR
Required metadata including system logs and performance. Splunk Privacy Splunk GDPR
Billing & Payments
Optional. Only used when a customer purchases through our e-commerce store. BigCommerce Privacy BigCommerce GDPR
Required only if Customer purchases parts. Process orders and payments (if using Sana Pay). Sana Privacy Sana GDPR
Optional. Only used when a customer purchases through our e-commerce store using a credit card. Residents of the European Economic Area (EEA), the UK and Switzerland. The entity responsible for the collection and processing of credit card personal data for residents of the EEA, the UK and Switzerland is Stripe Payments Europe, Ltd., a company incorporated in Ireland and with offices at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin. To exercise your rights, the Data Protection Officer may be contacted via dpo@stripe.com. Stripe Privacy Stripe GDPR
Analytics & BI
Required for product improvement and service monitoring. MixPanel allows us to analyze how our de-identified users interact with Lumio. It is designed to identify trends, understand common aggregated usage behavior, and helps us make better decisions on how to improve the usability and features of our product. This data is also used to track how long it takes our servers to complete actions like open files, which helps us measure service health and up/downtime. Mixpanel Privacy Mixpanel GDPR
Required for web application that presents Snowflake data (see below) to internal users. Sigma Privacy
CRM & Support
Required if you opt-in to receive marketing communications. Applicable only to North American Customers. We use Gainsight, which is a customer relationship management (CRM) tool, for e-mail (name, e-mail address, company information) marketing to individuals and organizations. Gainsight Privacy
Required. We use HubSpot, which is a customer relationship management (CRM), for certain communications, such as customer transactional e-mails, outreach, and training. Hubspot Privacy Hubspot GDPR
Required if you opt-in to receive marketing communications. Outreach is used to contact our customers in North America that have expressly opted in to receive certain communications, such as marketing, training, news, and offers from us. Outreach also provides analytics. Outreach Privacy Outreach Security
Required for the Account Administrator of the customer to access the SMART Admin Portal. Salesforce Privacy Salesforce GDPR
Model labs reached through vendors 4
SMART Technologies does not list these model providers. Vendors on its list name them on their own subprocessor lists.
Changes
Checked Nov 14, 2026Source
This is the first saved copy of SMART Technologies’s subprocessor list. Added and removed vendors will show here after the next check.
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