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Customer Experience12 vendorsUpdated Nov 10, 20261 removedgenesys.comSubprocessor list

Genesys uses 12 subprocessors and infrastructure vendors, including AWS, Google Cloud and Azure, based on its public subprocessor list. Last checked Nov 10, 2026.

AI Stack · 0
Infrastructure · 12

Infrastructure

Cloud & Networking

AWS
1307 companies

Cloud hosting

Azure
595 companies

Speech-to-text / text-to-speech

Google Cloud
1081 companies

STT/TTS for digital and voice bots

Databases

Elastic
132 companies

Real-time data processing

Snowflake
341 companies

Historical data analysis

Observability

New Relic
106 companies

Service monitoring and alerting

Sumo Logic
35 companies

Log collection and indexing

CRM & Support

Salesforce
399 companies

Customer support ticketing

Communications

Bandwidth
23 companies

SMS/MMS messaging

Infobip
14 companies

SMS/MMS messaging

Twilio
420 companies

SMS/MMS messaging

Vonage
36 companies

SMS/MMS messaging

Model labs reached through vendors 2

Genesys does not list these model providers. Vendors on its list name them on their own subprocessor lists.

Changes

Mar 5, 2026 to Nov 10, 2026Source

Removed 1

Earlier lists

Mar 5, 202613 vendors

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