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Companies/Genesys
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Genesys

Customer Experience·13 vendors·genesys.com·Subprocessor list
AI Stack · 0
Infrastructure · 13

Infrastructure

Cloud & Networking

AWS
319 companiessubprocessor
Cloud hosting
Azure
150 companiessubprocessor
Speech-to-text / text-to-speech
Google Cloud
275 companiessubprocessor
STT/TTS for digital and voice bots

Compliance & Security

CrowdStrike
6 companiessubprocessor
Security monitoring

Databases

Elastic Cloud
16 companiessubprocessor
Real-time data processing
Snowflake
85 companiessubprocessor
Historical data analysis

Observability

New Relic
14 companiessubprocessor
Service monitoring and alerting
Sumo Logic
8 companiessubprocessor
Log collection and indexing

CRM & Support

Salesforce
101 companiessubprocessor
Customer support ticketing

Communications

Bandwidth
3 companiessubprocessor
SMS/MMS messaging
Infobip
5 companiessubprocessor
SMS/MMS messaging
Twilio
101 companiessubprocessor
SMS/MMS messaging
Vonage
7 companiessubprocessor
SMS/MMS messaging

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