Apaleo
Apaleo uses 19 subprocessors and infrastructure vendors, including AWS, OpenAI and Anthropic, based on its public subprocessor list. Last checked Nov 14, 2026.
AI Stack
Foundation Models
Apaleo uses Anthropic’s Claude applications (Claude Enterprise) as an internal tool for Apaleo personnel, which may come into contact with business contact data and, where necessary for support, Customer Data. Apaleo uses the Anthropic API for the Fluid Dashboards feature, which receives only the user’s free-text prompt, property identifier, user role(s), locale, current date and Apaleo’s API documentation – no guest, reservation, folio, invoice or payment data (personal data typed into a prompt is also transmitted). Customer Data is processed only to the extent necessary for the relevant function, under business terms that exclude use of Customer Data for model traininig. Processing for Fluid Dashboards takes place within the EEA. All other AI features use Claude models hosted by AWS (Amazon Bedrock) in the EU – see the Amazon Web Services entry.
Apaleo uses OpenAI services (API and enterprise offerings) for AI-enabled functionality and internal tooling. Customer Data is processed only to the extent necessary for the relevant function, under business terms that exclude use of Customer Data for model training.
Infrastructure
Cloud & Networking
AWSapp.Apaleo.com uses Amazon Web Services (AWS) as infrastructure. Thereby, personal data is stored and processed on AWS servers. Apaleo uses large language models (including Anthropic Claude models) hosted by AWS (Amazon Bedrock) in all current and upcoming AI features. These are hosted in the EU and will be processing unredacted personal data of guests and staff of the Customer. AWS is Apaleo’s contractual counterparty for these models; the model providers do not receive access to prompts or outputs. Inference is restricted to EU regions.
Apaleo uses Cloudflare for DNS, content delivery, web application firewall and DDoS protection of Apaleo web properties and APIs. Requests to proxied Apaleo services pass through Cloudflare’s network, so request data, including IP addresses and technical identifiers, and request content in transit are processed.
Billing & Payments
Apaleo uses Adyen's payment services to process payments on behalf of our customers from customers' guests. For this purpose, we give data regarding the means of payment (credit cards or information about other payment methods such as PayPal, Klarna or other providers) to Adyen N.V. Further. Apaleo ensures that the necessary data protection standards, such as PCI-DSS, are complied with and for this purpose Apaleo is subject to an annual external audit. Customer Success employees have access to the end users and customers personal data. The access is secured by a personal login.
Apaleo uses Chargebee for subscription billing, invoicing and payment collection from Apaleo’s customers (account holders). Chargebee processes business contact, billing address, tax and payment-method data of the Customer and its authorised contacts; no guest data is processed. Listed for transparency: Apaleo acts as controller for this data.
Apaleo uses Datatrans’ payment gateway and PCI proxy services to securely capture, tokenise and forward payment card and payment method data in PCI-DSS-compliant environments when payments are processed on behalf of our customers from customers’ guests.
Apaleo uses Fonoa for tax determination, e-invoicing and tax-compliance services in connection with country-specific invoicing requirements. Fonoa processes invoice and transaction data, which may include names, addresses and tax identifiers of guests, bookers and Customers.
Apaleo uses Invopop to generate, sign and transmit electronic invoices and fiscal records to the competent tax authorities in supported countries where the relevant country module is enabled. Invoice data processed may include names, addresses and tax identifiers of guests, bookers and Customers.
Apaleo uses Payrails’ PCI proxy services to securely capture, tokenise and forward payment card and payment method data in PCI-DSS-compliant environments when payments are processed on behalf of our customers from customers’ guests.
Developer Platform
Apaleo to use Contentful GmbH for the certification process for software solutions, storing data and information on the status of the relationships with the app solution.
Apaleo uses Productboard for improving the product and new features by obtaining certain customer insights, and managing roadmaps.
Apaleo uses GitHub for source-code hosting, version control and build/deployment workflows of the Apaleo product development. No Customer Data is intended to be stored there; processing is limited to account data of Apaleo developers and any personal data incidentally contained in code, issues or logs.
Apaleo product development uses Linear as an internal tool for issue tracking, planning and delivery management. Customer Data is not intended to be stored there; personal data may be contained incidentally in tickets (e.g. identifiers referenced in support escalations).
CRM & Support
Apaleo uses HubSpot as CRM, marketing and customer-success tool to manage contact data of customers, their employees and users, website visitors, leads and app providers (see Appendix 2). Customer Data from the operation of the Service is not intended to be stored in HubSpot.
Apaleo uses Usetiful as a layer over Apaleo product, and it helps the customer to navigate through the product.
Apaleo uses Zendesk Support and Zendesk Guide to provide users with support and documentation. Personal data is stored and processed to Zendesk. Inc.
Model labs reached through vendors 4
Apaleo does not list these model providers. Vendors on its list name them on their own subprocessor lists.
- CoherethroughLinear
- Google (Gemini)throughProductboard
- MistralthroughZendesk
- SpaceXAIthroughCloudflare
Changes
Checked Nov 14, 2026Source
This is the first saved copy of Apaleo’s subprocessor list. Added and removed vendors will show here after the next check.
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