Gleap

Customer Experience21 vendorsUpdated Nov 11, 2026gleap.ai Subprocessor list

Gleap uses 21 subprocessors and infrastructure vendors, including OpenAI, Stripe and Anthropic, based on its public subprocessor list. Last checked Nov 11, 2026.

AI Stack · 13

Infrastructure · 8

AI Stack

Embeddings

Voyage AI embedding and reranking through MongoDB Atlas for knowledge-base content, tickets, and messages

Agent Frameworks

integration platform powering custom-agent tool connections

RAG & Retrieval

conversion of uploaded documents (PDFs, spreadsheets) to machine-readable text for AI processing

Web Search

crawling of customer websites for knowledge-base ingestion and web retrieval for Kai agents

web search and page retrieval for Kai agents

Model Serving

LLM routing gateway used to access additional AI models (e.g., DeepSeek, Qwen, Kimi, MiniMax, GLM)

Foundation Models

LLM processing

Direct API used only as a fallback for DeepSeek models

Google (Gemini)

LLM processing through the Gemini API

LLM processing for Mistral models

OpenAI model serving, including real-time voice sessions of the optional Kai Voice feature

View their stack →

Grok model serving

Code Execution

isolated cloud sandboxes in which Kai Code works on repositories the customer has connected

Infrastructure

Cloud & Networking

File storage for screenshots and attachments, kept separately for each region; global delivery and video-call infrastructure

Main cloud provider: application servers, screenshot rendering, and production MongoDB database through DigitalOcean Managed Databases

Push notification delivery (must be manually activated)

Observability

Application performance monitoring and logging for Gleap's infrastructure

Billing & Payments

payment provider for customer billing

potential future payment provider for customer billing; not currently used

Communications

Transactional email delivery

Phone numbers and calls for the optional Kai Voice phone feature

Changes

Checked Nov 11, 2026Source

This is the first saved copy of Gleap’s subprocessor list. Added and removed vendors will show here after the next check.

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