Ferndesk

Customer Experience34 vendorsUpdated Nov 14, 2026ferndesk.com Subprocessor list

Ferndesk uses 34 subprocessors and infrastructure vendors, including Google Cloud, OpenAI and Stripe, based on its public subprocessor list. Last checked Nov 14, 2026.

AI Stack · 14

Infrastructure · 20

AI Stack

AI Compute

Generate AI output, search embeddings and search ranking

Embeddings

Generate AI output, search embeddings and search ranking

Vector Databases

Search index for help-center content

RAG & Retrieval

Reads web pages and documents, helps move existing help centers to Ferndesk, and looks up your logo and brand colors from your domain

Web Search

Web search

Model Serving

Routes AI requests to model providers

Generate AI output, search embeddings and search ranking

Generate AI output, search embeddings and search ranking

Generate AI output, search embeddings and search ranking

Generate AI output, search embeddings and search ranking

Foundation Models

Generate AI output, search embeddings and search ranking

Google (Gemini)

Analyzes product videos you connect

Generate AI output, search embeddings and search ranking

View their stack →

Browser Automation

Solves CAPTCHAs on your product’s sign-in page when Fern takes screenshots of it

Infrastructure

Cloud & Networking

Generate AI output, search embeddings and search ranking

Network security, content delivery, file storage, custom domains, and the browser Fern uses to take screenshots

Generate AI output, search embeddings and search ranking

Hosts the Ferndesk application and its job queue

Databases

Main database and its backups

Observability

Application logs and traces

Error tracking

Communications

Demo booking

Sends and receives email, such as sign-in links, contact-form messages and email to Fern

Internal notifications to our team, such as new sign-ups

Billing & Payments

Plans, subscriptions and usage limits

Payment processing

Analytics & BI

Product analytics for the website and dashboard

Website visit statistics, without cookies

Stores help-center and widget usage events

CRM & Support

Our customer relationship management (CRM) system

Our support inbox

Feedback and roadmap widget in the dashboard

Developer Platform

Hosts our source code and runs our tests; the Ferndesk GitHub App reads repositories you connect

Google Workspace

Our company email, and Google sign-in

Model labs reached through vendors 3

Ferndesk does not list these model providers. Vendors on its list name them on their own subprocessor lists.

Changes

Checked Nov 14, 2026Source

This is the first saved copy of Ferndesk’s subprocessor list. Added and removed vendors will show here after the next check.

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